Shipping policy

Shipping Policy

Last updated: 6 October 2026

At Teqni, we aim to deliver your order safely, quickly, and reliably across the United Arab Emirates.

1. Delivery Areas

We currently deliver across the United Arab Emirates, including:

  • Dubai

  • Abu Dhabi

  • Sharjah

  • Ajman

  • Umm Al Quwain

  • Ras Al Khaimah

  • Fujairah

Delivery availability may vary for certain remote areas.

2. Order Processing

Orders are normally processed within 1–2 business days after the order is confirmed and payment is successfully received.

Orders placed on weekends or UAE public holidays may be processed on the next business day.

During sales, promotions, public holidays, or periods of high order volume, processing may take slightly longer.

3. Delivery Time

After your order has been processed, the estimated delivery time is generally:

UAE: 1–3 business days

Delivery times are estimates and may vary depending on the delivery location, courier availability, weather, public holidays, or other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Teqni may offer free delivery promotions or special shipping rates.

5. Order Tracking

Once your order has been dispatched, we may provide tracking information through the contact details provided during checkout.

You can use the tracking information to follow the status of your shipment.

6. Delivery Attempts

Our delivery partner may make multiple delivery attempts.

Please ensure that someone is available to receive the order and that your phone number is active and reachable.

If a delivery cannot be completed because the customer is unavailable, provides an incorrect address, or cannot be contacted, additional delivery arrangements or charges may apply where applicable.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate delivery information.

If an order is delayed or returned because of an incorrect or incomplete address, incorrect phone number, or inability to contact the customer, Teqni may contact the customer to arrange another delivery attempt.

Any additional delivery charges may be the customer's responsibility where applicable.

8. Damaged Packages

Please inspect the package carefully when it is delivered.

We strongly recommend recording a continuous 360° unboxing video before opening your package.

The video should show:

  • The package from all sides before opening

  • The shipping label

  • The condition of the package

  • The product and its condition during unboxing

This helps us investigate claims relating to damage or missing items during delivery.

For more information, please refer to our Refund & Return Policy.

9. Delays

While we work with our delivery partners to meet the estimated delivery times, Teqni cannot guarantee delivery on a specific date or time.

Delays may occur due to:

  • Severe weather

  • Public holidays

  • High order volumes

  • Incorrect delivery information

  • Courier-related issues

  • Events or circumstances beyond our reasonable control

If there is a significant delay with your order, please contact our customer support team.

10. Missing or Undelivered Orders

If your order has been marked as delivered but you have not received it, please contact us as soon as possible.

We will coordinate with the delivery partner to investigate the shipment and determine the appropriate next steps.

11. Contact Us

If you have any questions regarding your order or delivery, please contact Teqni through the contact details provided on our website.

Please have your order number available so that we can assist you more quickly.

Teqni
Dubai, United Arab Emirates
Mobile: +971 585380033

Website: teqni.ae